Terms and Conditions

Detailed description of goods and/or services.

TRIDENT SADDLERY is a business in the manufacturing industry that markets and distributes equestrian goods.
 
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of delivery note with the applicable courier company.
 
Export restriction
The offering on this website is available to South African clients only
 
Return and Refunds policy
The provision of goods and services by TRIDENT SADDLERY is subject to availability.  In cases of unavailability, TRIDENT SADDLERY will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 10% administration fee.
 
Customer privacy policy 
TRIDENT SADDLERY shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: 
 
Payment options accepted
Payment may be made via Visa, MasterCard, Bank Transfer into the TRIDENT SADDLERY bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for TRIDENT SADDLERY via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy. 
 
Credit card acquiring and security
Credit card transactions will be acquired for TRIDENT SADDLERY via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.  
 
Customer details separate from card details
Customer details will be stored by TRIDENT SADDLERY separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za
 
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR). 
 
Responsibility
TRIDENT SADDLERY takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods 
 
Country of domicile
This website is governed by the laws of South Africa and TRIDENT SADDLERY chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 5th Floor, Genop House, 15 Hulbert Street, New Centre, Johannesburg, South Africa.
 
Variation
TRIDENT SADDLERY may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by H I Merwitz based in South Africa trading as Trident Saddlery and with registration number 1965/006811/07 and Henry Ivan Merwitz (Director(s)/Member(s)/Owner(s))
 
TRIDENT SADDLERY Contact Details
Support:  011 493 8514